The pages on this web site will, we hope, provide you with the information that you need to make your holiday choices.
If you have any questions or queries, please ask. We will be happy to offer advice and recommendations, or provide additional information.
Let us know the following:
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Your name and how to contact you (usually just your email address) |
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The
holiday you are interested in: for example, the rental property, hotel or activity holiday you have chosen. If you have a second
or third choice, please let us know these, too |
• |
The
dates you require (please bear in mind, if you are interested in booking a holiday villa, that the majority have Saturday start and finsh dates in high season) |
• |
The number in your party and children's ages |
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Any special requirements you may have |
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If you haven't chosen a specific property or activity holiday, please let us know as much information as possible about your requirements.
For example, if you are interested in a holiday villa, how many bedrooms do you want, how many people are in your party, what is your budget, do you want a private swimming pool, do you have any preference for a particular part of Andalucía?
The more details you can give us, the easier it will be for us to find the right holiday for you.
When we know what you are looking for, we will check availability. Obviously this changes all the time - what was available at nine o'clock in the morning may no longer be available by ten o'clock.
More often than not we will be able to give you an immediate answer. In some cases we will need to contact the property owner first; we will let you know just as quickly as we can.
If the holiday you want is available, we will make a provisional booking on your behalf. There is no obligation, it simply prevents anyone else from booking it whilst you are making up your mind and checking out your travel arrangements. We will normally hold this option for you for two days.
If it isn't available, we will do our best to suggest suitable alternatives.
To confirm the booking we require a deposit
(normally it's 25% of the inclusive holiday price although there are a few exceptions where a higher deposit is payable).
If
your holiday commences in less than four weeks or if the total
value of your booking is less than £200, full payment will
be due when you book.
If you haven't already told us, we will also need to know:
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Your postal address |
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A telephone number where we can contact you if neccessary |
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The number in your party and children's ages |
As soon as we have received your deposit, we
will send you a Confirmation of Booking, showing details of your
reservation, the amount paid, the balance due for payment and
when it is due. We will also send you a map and directions
to your holiday destination and any other relevant information. These are usually sent immediately by email.
Any outstanding balance is normally due eight weeks before
the commencement of your holiday. Please note that, unless you
instruct us otherwise, the balance will automatically be
charged to your credit card (if appropriate) at that time.
by credit
card Most of our clients prefer to make payment
by credit card. We accept VISA and Mastercard and just need
to know your credit card number, its expiry date and the 3 digit security code on the back of the card.
Some clients send these
details to us by e-mail (sometimes on more than one email
for security reasons), most prefer to phone us with the
details, or fax them to us.
by bank
transfer If you prefer, you can pay by bank transfer.
Our bank details are available on request.
If you choose this option,
please fax a copy of the transfer to us, so that we can confirm
your booking without delay.
Rustic Blue S.L. is a Spanish travel company constituted
under Spanish law, registered in the Ministry of Tourism, and complies
fully with all legal, financial and insurance requirements. Our official
registration number is CIAN 18449-2. We are a member of both the Spanish
Federation of Travel Agents and the Granada Association of Travel
Companies.
As a fully-bonded travel agency Rustic Blue S.L. has rigorous insurance cover as required under European Union law. | 
