If you make a booking with RUSTIC BLUE, a binding contract will come into existence when we issue and send you a written Confirmation of Booking. Your contract with us will be governed by Spanish law and subject to the jurisdiction of the Spanish courts of law. The contract is made with the person named on the Confirmation of Booking, who must be over 18, and who is deemed responsible for informing all members of the party about all matters relating to the holiday. |
Bookings will be confirmed on receipt of the appropriate deposit payment (or faxed/emailed proof of transfer thereof). Upon receipt of the appropriate deposit payment, a Confirmation of Booking will be issued by RUSTIC BLUE detailing the total cost of the holiday, the amount paid and how much remains to be paid (the final payment). The final payment must be paid eight weeks before commencement of the holiday. If it is not paid on time we reserve the right to cancel the booking, retain the deposit and apply cancellation charges as described below. |
Our prices are in pounds sterling and are currently based on an exchange rate of 0.9 between the pound and the euro. We will absorb the first 5% of any cost increase caused by currency fluctuations or taxation rate changes, including IVA (VAT), but thereafter a surcharge may be made. If the surcharge represents more than 5% of the holiday price then the client may cancel and receive a full refund of all monies paid. |
Any cancellation must be notified to us in writing (this includes e-mail) by the person who has contracted the holiday. Please note that any such notification is only deemed to have been received by us when we confirm that we have received it.
If such notification is received more than 56 days before the holiday commencement date, only the deposit will be retained by us. Otherwise, the following charges apply, which are based on the expenses and charges suffered by us as a result of cancellation: 43-55 days before, 40%; 29-42 days before, 60%; 22-28 days before, 80%; 21 days or less, 100%.
Please note that we strongly recommend that all members of the holiday party obtain appropriate travel and personal insurance cover, which should enable you to recover monies paid to us in the event of cancellation due to ill health etc. There are links to travel insurance company websites on our Links Page.
It may very occasionally be necessary for RUSTIC BLUE to cancel holidays. In such an event we will offer the client either another holiday of equivalent standard (subject to availability) or full refund of all monies paid. |
If the client wishes to alter or amend the booking, we will always do our best to comply with the request. However, changes of holiday property or activity or the dates thereof may be treated as cancellations and amendments may be subject to additional charges.
Occasionally a change may have to be made by us to confirmed arrangements after a booking has been made. If a major change becomes necessary which we consider could seriously affect the enjoyment of the holiday, we will give the client the option of accepting the changed arrangements, or accepting from us a holiday of equivalent standard or a cancellation of the holiday with full refund of all monies paid. |
Under no circumstances may more than the maximum number of persons (including children) as stated in the property description occupy a property, except by prior written agreement with us. Failure to observe this condition is deemed to constitute a cancellation of the booking by the client and RUSTIC BLUE and property owners reserve the right to refuse admittance or terminate the booking and apply the appropriate cancellation charges. Clients wishing to bring pets must ask prior permission as domestic animals are not allowed at many properties. |
We have taken all reasonable measures to make sure that the holidays offered on this web site have been properly arranged and that the suppliers of the services included maintain reasonable standards. However, RUSTIC BLUE acts only as an agent and cannot be held responsible for the actions of carriers, property owners, providers or organisers of activities and courses. We are specifically not responsible for events outside our reasonable control or if there has been no fault by RUSTIC BLUE. Nevertheless, we will always endeavour to immediately rectify any cause for dissatisfaction during your stay whenever you notify us (See "Complaints" below).
The client is responsible for any property occupied and is expected to take reasonable care of it and to leave it in a clean and tidy condition. Any damages are the responsibility of the client, and their cost shall be refundable on demand. |
At some properties a security deposit is required. Where this is the case, it is always indicated in the description for that property (under the detailed price information at the foot of the page). Unless you notify us to the contrary, this will be automatically charged to your credit card one week before your holiday start date. We do not send a formal confirmation of this. We reserve the right to deduct any related charges from this deposit if items are broken or need to be replaced, or if the property is left in an unreasonable state and extra cleaning is necessary. Otherwise the deposit will be refunded in full one week after the end of the holiday (normally by crediting your credit card).
Occasionally a security deposit is required (also indicated in the description for that property) which is payable to the owner of the property (or their agent) on arrival at the property. Such deposits will be refunded to you at the end of your stay, subject to any reductions for breakages or damage.
Clients are kindly requested to replace breakages prior to departure. |
While personal insurance for accident, illness and injury is highly recommended, European Union nationals please note that national health service is provided to them free of charge in Spain. However, in order to benefit from this free service, they must bring with them a European Health Card (previously known as an E111 form in the UK). In the UK this form is available from Post Offices. |
We do not wish to have dissatisfied customers but in the event that the client is not entirely satisfied with the service offered, he or she should inform the relevant supplier or contact our office in the first instance. This will give us an opportunity to put matters right during your stay. If, in the unlikely event your complaint cannot be resolved during the holiday period, the client should contact us in writing within 14 days of returning from holiday and we will do our best to resolve the matter. |
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We cannot be held liable to accept responsibility for death, bodily injury or illness on holiday unless it is proved that it is due to the negligence of our employees and brought to our attention in writing within three months of your return from holiday. |
These conditions and terms of contract and all matters arising therefrom, are subject to Spanish Law and to the jurisdiction of the Spanish courts. |
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