Rustic Blue Terms and Conditions
These booking conditions set out the basis upon which holiday reservations are accepted by Rustic Blue S.L. (C.I.F Nº B18411629), hereinafter referred to as RUSTIC BLUE
If you make a booking with RUSTIC BLUE, you enter into a direct (legally binding) contractual relationship with the property owner of the property that you book. From the point at which you make your reservation, we act solely as an intermediary between you and the property owner, transmitting the details of your reservation to the relevant accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider. Your contract will be governed by Spanish law and subject to the jurisdiction of the Spanish courts of law. The contract is made with the person named on the Confirmation of Booking, who must be over 18, and who is deemed responsible for informing all members of the party about all matters relating to the holiday.
Bookings will be confirmed on receipt of the appropriate deposit payment (or faxed/emailed proof of transfer thereof). Upon receipt of the appropriate deposit payment, a Confirmation of Booking will be issued by RUSTIC BLUE detailing the total cost of the holiday, the amount paid and how much remains to be paid (the final payment). The final payment must be paid eight weeks before commencement of the holiday. If it is not paid on time we reserve the right to cancel the booking, retain the deposit and apply cancellation charges as described below.
Our prices are fixed in Euros (€). If you are paying in another currency (Pound Sterling, US Dollars for example), then the final amount that you pay in your local currency will fluctuate dependent on the exchange rate that your bank uses between the Euro and your own currency.
Any cancellation must be notified to us in writing (this includes e-mail) by the person who has contracted the holiday. Please note that any such notification is only deemed to have been received by us when we confirm that we have received it.
If such notification is received more than 56 days before the holiday commencement date, only the deposit will be retained by us. Otherwise, the following charges apply, which are based on the expenses and charges suffered by us as a result of cancellation: 43-55 days before, 40%; 29-42 days before, 60%; 22-28 days before, 80%; 21 days or less, 100%.
Please note that we strongly recommend that all members of the holiday party obtain appropriate travel and personal insurance cover, which should enable you to recover monies paid to us in the event of cancellation due to ill health etc. For links to travel insurance company websites click here.
It may very occasionally be necessary for RUSTIC BLUE to cancel holidays. In such an event we will offer the client either another holiday of equivalent standard (subject to availability) or full refund of all monies paid.
If the client wishes to alter or amend the booking, we will always do our best to comply with the request. However, changes of holiday property or activity or the dates thereof may be treated as cancellations and amendments may be subject to additional charges.
Occasionally a change may have to be made by us to confirmed arrangements after a booking has been made. If a major change becomes necessary which we consider could seriously affect the enjoyment of the holiday, we will give the client the option of accepting the changed arrangements, or accepting from us a holiday of equivalent standard or a cancellation of the holiday with full refund of all monies paid.
Under no circumstances may more than the maximum number of persons (including children) as stated in the property description occupy a property, except by prior written agreement with us. Failure to observe this condition is deemed to constitute a cancellation of the booking by the client and RUSTIC BLUE and property owners reserve the right to refuse admittance or terminate the booking and apply the appropriate cancellation charges. Clients wishing to bring pets must ask prior permission as domestic animals are not allowed at many properties.
We have taken all reasonable measures to make sure that the holidays offered on this web site have been properly arranged and that the suppliers of the services included maintain reasonable standards. However, RUSTIC BLUE acts only as an agent and cannot be held responsible for the actions of carriers, property owners, providers or organisers of activities and courses. We are specifically not responsible for events outside our reasonable control or if there has been no fault by RUSTIC BLUE. Nevertheless, we will always endeavour to immediately rectify any cause for dissatisfaction during your stay whenever you notify us (See "Complaints" below).
The property will be available on your day of arrival from 5pm onwards, up until 10pm in the evening (unless a prior agreement has been made). On the day of departure, the property must be vacated by 10am (unless a prior agreement has been made). Please contact Rustic Blue if you have specific requirements that fall outside of these times.
The client is responsible for any property occupied and is expected to take reasonable care of it and to leave it in a clean and tidy condition, including removal of all rubbish/recycling at the end of your stay. Any damages are the responsibility of the client, and their cost shall be refundable on demand.
It is the responsibility of the booking client to ensure that all members of their party (over 16 years) provide the required identification documentation (normally a copy of the photo page of your passport - as required under Spanish Law - see Article 24) on arrival at the property and as requested by the owner of the property.
At each of our properties a security deposit is required. The amount and payment method is detailed on each villa page at the foot of the Prices and Seasons section.
For most properties, the security deposit is held against a debit or credit card (*See note below). Rustic Blue will seek a pre-authorisation from your card issuer up to the amount of the security deposit from which we reserve the right to deduct sufficient funds (up to the full value of the security deposit) for items that are broken or need to be replaced, or for additional cleaning or repairs should the property (including gardens where appropriate) be left in an unreasonable state on departure. The pre-authorisation will be automatically cancelled one week after departure.
*For the purpose of holding a security deposit, clients making payment by bank transfer will also need to provide Rustic Blue with suitable credit card details prior to their arrival at the property.
A few properties require that the security deposit is payable directly to the owner of the property (or their agent) on arrival at the property. Such deposits will be refunded to you at the end of your stay, subject to any reductions for breakages or damage.
Clients are kindly requested to replace breakages prior to departure.
While personal insurance for accident, illness and injury is highly recommended, European Union nationals please note that national health service is provided to them free of charge in Spain. However, in order to benefit from this free service, they must bring with them a European Health Card (previously known as an E111 form in the UK). In the UK this form is available from Post Offices.
We do not wish to have dissatisfied customers but in the event that you (the client) are not entirely satisfied with the service offered, you should inform the relevant supplier (owner, caretaker or housekeeper) immediately so that they can rectify the problem. If you cannot contact or communicate with the supplier, or you are still not satisfied with the resolution to your complaint you must contact our office (Rustic Blue) in the first instance. This will give us an opportunity to put matters right for you during your stay.
We cannot be held liable to accept responsibility for death, bodily injury or illness on holiday unless it is proved that it is due to the negligence of our employees and brought to our attention in writing within three months of your return from holiday.
Law and Jurisdiction
These conditions and terms of contract and all matters arising therefrom, are subject to Spanish Law and to the jurisdiction of the Spanish courts.