The pages on this web site will, we hope, provide you with the information that you need to make your holiday choices.
If you have any questions or queries, please ask. We will be happy to offer advice and recommendations, or provide additional information.
Let us know the following:
If you haven’t chosen a specific property, please let us know as much information as possible about your requirements.
For example, how many bedrooms do you want, how many people are in your party, what is your budget, do you want a private swimming pool, anything else which is important to you, do you have any preference for a particular part of Andalucía?
The more details you can give us, the easier it will be for us to find the right holiday villa for you.
When we know what you are looking for, we will check availability. Obviously this changes all the time – what was available at nine o’clock in the morning may no longer be available by ten o’clock.
More often than not we will be able to give you an immediate answer. In some cases we will need to contact the property owner first; we will let you know just as quickly as we can.
If the holiday you want is available, we will make a provisional booking on your behalf. There is no obligation, it simply prevents anyone else from booking it whilst you are making up your mind and checking out your travel arrangements. We will normally hold this option for you for two days.
If it isn’t available, we will do our best to suggest suitable alternatives.
To confirm the booking we require a deposit (normally it’s 20% of the inclusive holiday price although there are a few exceptions where a higher deposit is payable).
If your holiday commences in less than eight weeks, full payment will be due when you book.
If you haven’t already told us, we will also need to know:
As soon as we have received your deposit, we will send you a Confirmation of Booking, showing details of your reservation, the amount paid, the balance due for payment and when it is due. So that you have the most up to date information, we will also send you maps and directions to your holiday destination and any other relevant information two weeks before your arrival date. We send all of this information by email.
Any outstanding balance is normally due eight weeks before the commencement of your holiday.
By credit card – Most of our clients prefer to make payment by credit card. We accept VISA and Mastercard. You just need to add your credit card number, its expiry date and the 3 digit security code on the back of the card, in the secure payment link that we send you.
By bank transfer – If you prefer, you can pay by bank transfer (although your bank will usually charge you a fee for making the transfer). Our bank details are available on request.
If you choose this option, please mail a copy of the transfer to us, so that we can confirm your booking without delay.
Rustic Blue S.L. is a Spanish company constituted under Spanish law, registered, and complies fully with all legal and financial requirements. For the activities described in this web site, we work together with the Travel Agency Alhambra Valparaiso Ocio y Cultura S.L., VAT B18609719, registration number is CIAN 181138-2 and with E-Turismo Media S.L., VAT B19678754. Member of both, the Spanish Federation of Travel Agents and the Granada Association of Travel Companies.
As a registered Alhambra Valparaiso Ocio y Culturas S.L., has rigorous insurance cover as required under Spanish and European Union law.